Shipping and Delivery
When will my order be shipped?
Our team processes and ships orders typically within 1 to 3 business days. Once your package leaves our warehouse, we'll send you an email with tracking information.
What is the estimated delivery time?
You can expect to receive your items within 7 to 13 business days after shipment. Please note that exact delivery times may vary slightly depending on your specific location and the local delivery schedules of the courier.
Is it possible to track my package?
Absolutely. Once your order is on its way, we'll send you a tracking link via email. You can monitor the progress of your delivery 24/7 using your tracking or order number.
Returns and Exchanges
What is your return policy?
We gladly accept returns within 30 days of the delivery date. To be eligible for a refund, clothing items must be unworn, unwashed, and strictly in their original condition, with all tags still attached.
Can I exchange an item?
We do not offer direct exchanges. For the fastest processing, we recommend returning your original item for a refund and then placing a new order for your desired size or style.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service to ensure your returned package safely reaches Charlotte Saga.
How long does it take for refunds to be processed?
Once we receive your return shipment, we'll inspect the items and process your refund within 5 to 7 business days. The refund will be credited back to your original payment method. Please allow an additional 3 to 5 business days for the funds to appear in your account, depending on your bank or payment provider.
Orders and Payments
Which payment methods do you accept?
We accept most common credit and debit cards, including Visa, Mastercard, American Express, and Discover. For a faster, streamlined checkout experience, you can also pay securely via Apple Pay or Google Pay.
Can I modify my order after it has been placed?
If you'd like to make a change, please contact us immediately. Our fulfillment team works quickly to get your items to you, but we'll do our best to accommodate your request as long as the order hasn't been shipped yet.
What should I do if I can't find my order confirmation email?
First, check your spam or promotions folder. If you still can't find the email, send us a quick message via support@charlottesaga.com and we'll resend your confirmation details as soon as possible.