Privacy policy

Last updated: July 28, 2025

Charlotte Saga runs this website and online store—encompassing all associated tools, content, products, features, and services—to bring you a tailored shopping journey (collectively, the "Services"). We utilize Shopify's platform to deliver these Services. The following Privacy Policy explains our methods for collecting, utilizing, and sharing your personal data whenever you access our site, complete a purchase, interact with our Services, or contact our team. Should any inconsistencies arise between our Terms of Service and this document, the rules set forth in this Privacy Policy will dictate how your personal data is handled.

We urge you to review this Privacy Policy thoroughly. By accessing or engaging with any part of our Services, you confirm that you have read, understood, and consented to the data collection, usage, and sharing practices detailed herein.

Personal Data We Collect and Process

In this document, "personal information" or "personal data" refers to any details that can identify or be reasonably connected to a specific individual. This excludes data that has been completely anonymized or de-identified. Based on your geographical location, local laws, and how you engage with our platform, we might gather or process the following types of personal information, as well as any assumptions derived from it:

• Contact details: Your full name, email address, telephone number, and both your shipping and billing addresses.
• Financial information: Bank account details, credit or debit card numbers, payment methods, transaction receipts, and other related billing data.
• Account information: Your selected username, password, security prompts, and profile settings.
• Transaction information: Details regarding the products you browse, add to your cart, save to your wishlist, buy, exchange, return, or cancel, along with your purchase history.
• Communications with us: The content and context of your messages when reaching out to our customer support team.
• Device information: Technical data such as your IP address, browser type, network connection, device model, and unique digital identifiers.
• Usage information: Metrics regarding how you navigate and interact with our Services, including your clicking behavior and site visit patterns.

Sources of Personal Information

We obtain your personal data through the following channels:

• Directly from you: Whenever you register an account, browse our Services, contact our support team, or intentionally submit information to us.
• Automatically through the Services: Via cookies, pixels, and similar tracking technologies as your device interacts with our website and products.
• From our service providers: When we partner with third-party tech vendors who process information on our behalf to help operate our business.
• From our partners or other third parties.

How We Utilize Your Personal Information

Based on your level of engagement with our store, we may apply your details for these reasons:

• Provide, Tailor, and Improve the Services: To fulfill our agreements with you, handle transactions, arrange deliveries, process returns, and manage your account. We also leverage this data to remember your site preferences, enable product reviews, and personalize your visit by suggesting relevant items. This continuous feedback loop helps us refine and upgrade our platform.
• Marketing and Advertising: To execute promotional campaigns and deliver marketing materials via mail, text, or email. We may also use your data to display targeted advertisements on our platform or other sites, guided by your past purchases and browsing behavior.
• Security and Fraud Prevention: To verify your identity, safeguard our checkout process, and monitor for malicious, illegal, or unauthorized actions to protect public safety. If you create an account, you remain responsible for securing your login credentials, and we strongly advise against sharing them.
• Communicating with You: To deliver effective customer support, answer your questions quickly, and foster a strong business relationship.
• Legal Reasons: To abide by applicable laws, respond to lawful requests from government or law enforcement agencies, participate in legal proceedings or civil discovery, and enforce our internal policies and terms.

Sharing Your Personal Information

Under specific conditions, we may share your personal data with outside organizations for valid business operations, strictly adhering to this Privacy Policy:

• With Shopify and other operational partners (such as payment gateways, IT managers, data analysts, customer support software, and shipping couriers) who facilitate our Services.
• With advertising and business partners to distribute promotional content. For instance, we utilize Shopify to serve tailored ads on third-party websites based on your digital footprint. These partners handle your data according to their own privacy frameworks. Depending on your location, you might have the right to opt out of these targeted marketing efforts.
• When you explicitly give permission or ask us to share your details, such as when linking a social media profile or requesting an order delivery.
• Within our corporate network and affiliated subsidiaries.
• During major business transitions (like mergers or bankruptcies), to comply with legal directives (such as search warrants or subpoenas), to enforce our Terms of Service, and to safeguard the rights and security of our platform and its users.

Our Relationship with Shopify

Our online storefront is hosted by Shopify, which gathers and analyzes data regarding your interaction with our Services to help us maintain and optimize the platform. The details you submit are transmitted to Shopify and its third-party processors, which may operate internationally. Furthermore, to enhance and expand our business, we leverage advanced Shopify features that pool data from your interactions across our store and other Shopify merchants. For these specific functions, Shopify acts as the data controller and is responsible for managing your privacy rights. To learn more about how Shopify handles your data, please read the Shopify Consumer Privacy Policy. Depending on your location, you can manage your data preferences via the Shopify Privacy Portal Link.

External Links and Third-Party Sites

Our platform might contain links to external websites not managed by Charlotte Saga. If you click on a third-party link, we highly recommend reading their respective privacy and security policies. We hold no responsibility for the safety, accuracy, or privacy practices of these outside destinations. Additionally, any details you share in semi-public or public spaces (such as social media platforms) may be visible to others without restriction. Providing a link to an external site does not constitute an endorsement of their content or operators.

Minors' Privacy

Our Services are designed for a general audience and are not intended for use by children. We do not purposefully collect personal data from minors under the legal age of majority in their respective regions. If you are a parent or guardian and suspect your child has provided us with personal information, please contact us to request its deletion. As of the Effective Date of this policy, we have no actual knowledge of selling or sharing the personal data of individuals under the age of 16.

Data Security and Retention

While we make every effort to protect your data, no electronic storage or data transmission method is completely foolproof, meaning we cannot promise "perfect security." Information sent online can potentially be intercepted, so we strongly advise against transmitting highly sensitive details through unsecured channels.

We will keep your personal information only as long as necessary to maintain your active account, deliver our Services, fulfill legal duties, resolve conflicts, and enforce our contracts and policies.

Your Privacy Rights and Options

Depending on your location, you may possess specific rights regarding your personal information. Please note that these rights are subject to standard legal exceptions and may not apply in every circumstance:

• Right to Access / Know: The ability to request specifics about the personal data we hold about you.
• Right to Delete: The ability to ask us to erase your personal details from our records.
• Right to Correct: The ability to request corrections for any inaccurate data we have on file.
• Right of Portability: The ability to obtain a copy of your information in a standard format and request its transfer to another provider, where applicable.
• Managing Communication Preferences: You can opt out of promotional emails at any time by clicking the "unsubscribe" link provided in our marketing messages. If you opt out, we will still send you essential transactional emails concerning your orders or account.

To exercise any of these options, please follow the instructions on our website or reach out to us directly. For inquiries regarding data managed by Shopify, please visit https://privacy.shopify.com/en.

We will never penalize or discriminate against you for using your privacy rights. Before processing your request, we may need to verify your identity to ensure data safety. If you use an authorized agent to submit a request, we will ask for proof of their authorization and may still require you to verify your identity directly with us. We will handle all requests within the legally mandated timeframes.

Filing a Complaint

If you have any concerns regarding how we manage your personal information, please contact us first using the details below. Depending on your jurisdiction, you may have the right to appeal our response or lodge a formal complaint with a local data protection authority. For residents of the EEA, a list of supervisory authorities can be found here.

Cross-Border Data Transfers

Your personal details may be transmitted to, stored, and processed in countries outside of where you live.

When moving data outside of the United Kingdom or the European Economic Area, we utilize approved legal frameworks such as the European Commission's Standard Contractual Clauses, or equivalent mechanisms recognized by the UK, unless the receiving country is deemed to offer an adequate level of data protection.

Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our operational practices or to meet new regulatory and legal requirements. Whenever revisions are made, the newest version will be published on this site, the "Last updated" date will be modified, and we will issue any notifications required by law.

Contact Us

Shop name: Charlotte Saga