Shipping policy
Order Processing
The moment your purchase is confirmed, our team starts getting it ready. Standard order processing takes 1 to 3 business days, operating Monday through Friday. As soon as your items are boxed and handed over to the courier, we will send you an email containing your tracking information.
Keep in mind: Any purchases made during the weekend or on official public holidays will begin processing on the following business day.
Delivery Timeline
Once your package leaves our facility, standard delivery generally requires 7 to 13 business days. Please be aware that exact arrival times can fluctuate based on your specific destination, the efficiency of the courier, and unexpected events like severe weather or heavy holiday traffic.
Shipping Partners
We collaborate with highly reliable shipping providers, such as FedEx, USPS, DHL Express, and UPS. Our system automatically chooses the best carrier for your shipment based on your delivery location and selected shipping option to guarantee optimal service.
Order Tracking
When your order is dispatched, a tracking link will be delivered straight to your inbox. You can monitor your shipment's progress whenever you like by visiting our tracking portal: Track Your Order
Simply enter your tracking number or order ID to see real-time updates regarding your delivery.
What to Expect
- All provided shipping timelines are approximate and cannot be strictly guaranteed.
- Public holidays and weekends do not count as standard business days.
- Unexpected transit delays might happen because of courier complications, extreme weather, or heavy holiday order volumes.
Questions About Shipping?
Should you require assistance with your shipment or have any inquiries about our delivery process, our customer care team is ready to assist you.
Reach out to us via email at support@charlottesaga.com
Customer Support Hours:
Monday–Friday: 9:00 AM – 6:00 PM